Hatch privacy statement
Last update: 1 November 2024
This privacy statement comes into effect on 1 Nov 2024.
This statement is for Hatch products and services. It applies to anyone who interacts with us, regardless of whether or not you're a Hatch customer. Hatch is Hatch Invest NZ Limited, a company within the FNZ Group, so when we say “we”, “us” or “our”, we mean either Hatch Invest NZ Limited or anyone inside the FNZ Group.
When you use Hatch, you agree that we may collect, use, store, and share personal information as we’ve described in this statement. You’ll be told about (and be asked to agree to) any additional privacy terms for a particular product or service when you sign up to it.
We want you to understand what personal information we collect and store about you when you interact with us, what we will do with that information, and who we might share that information with.
That’s what this statement covers.
We may need to change this statement from time to time, but the latest
version will always be available on our website. We will usually give at least 14
days’ notice to customers of any changes to the meaning or effect of this
statement but we won’t bother you if we’re just fixing typos or the changes are
inconsequential. We may not be able to contact you with 14 days’ notice for
urgent changes we need to make to protect security or meet law changes.
Your continued use of our products, services, websites and tools after the end
of the notice period will be treated as your acceptance of the updated
statement.
New Zealand privacy law sets out the rules we must follow in collecting, storing, using, and sharing any personal information given to us. When we say ‘New Zealand privacy law’, we mean the law in New Zealand that covers personal information that’s in force at the time that you use our services. This includes codes of conduct issued by the Privacy Commissioner that apply to our services to you.
Information we collect and how we use it
We may collect the following information from you when you use our Website, tools, products or services.
On Tablet & Mobile, scroll to see full table content below.
Consequences of not providing us information
If you don’t provide information we have requested, we may not be able to provide the products or services to you or answer your questions. Please ask if you are unsure what information is important and why we’re collecting it. The bolded information in the table is essential for us to have a business relationship with you. The other information is required for some products and services, but not others.
Other uses
We only use customer information in the way described in this statement, or if
allowed under our terms and conditions of providing a service to you or the
law allows it.
We’ve outlined the specific ways we’ll use information above.
We might also use personal information to:
● Provide, evaluate and improve our service, services and products;
● Contact, or market to you, using social media;
● Contact you about incomplete information or information you’ve provided for products or services;
● Respond to enquiries or complaints or to protect and enforce our rights
as part of our relationship with you;
● Comply with applicable laws or legal rules;
● Conduct market research, data processing and statistical analysis
activities; and
● Let you know about offers, accounts, products and services that might
be of interest to you (including from our related organisations and
selected business partners). However, if you ask us not to provide you
this information we will comply with your request;
● Support our own administrative and business purposes (such as audits)
If you are a citizen of New Zealand or another country we may also have to
provide information to a government agency in relation to your tax status to
comply with our legal obligations.
If we need to use information for another purpose which isn’t directly related
to one of the purposes listed above and which you haven’t otherwise
authorised us to use your information for, we will contact you to get your
consent before we do.
If you are a citizen of New Zealand or another country we may also have to
provide information to a government agency in relation to your tax status to
comply with our legal obligations.
Who we collect information from
We will usually gather information from you directly, but sometimes we may
collect information about you from other people, such as Jarden Securities (if
you are a former Jarden Direct or Broker Direct customer) or FNZ Group. We will only collect information about you from other people if we reasonably
believe it’s necessary to do so, beneficial to you, or you have authorised us to.
Sometimes, we may collect information about other people from you, if you
provide that information to us (e.g. while setting up a trust account or if you
are an intermediary client). If you do provide us with someone’s personal
information, you must make sure you have that person’s authority to do so
and you must make sure that person knows that their information may be
used by us in the circumstances set out in this statement.
By agreeing to use our products, services, or tools, you authorise us to collect
information about you from any other person who can provide us with
information that relates to a purpose listed above and is necessary for that
purpose. We may make enquiries about any information that you provide to us
in order to check the accuracy of the information. This may include providing
the information to agencies engaged by us to verify your identity or address
information. This includes Verifi Identity Services Limited, known as
Cloudcheck or Dow Jones & Company, Inc, known as Dow Jones.
Sharing your information
You agree that we can share your personal information with:
● Any person in New Zealand that provides services to or for us or our
related organisations and who needs it to assist us with the purposes
listed above;
● Any person overseas that provides services to or for us or our related
organisations. We and or related organisations will only engage an
overseas person to provide services to us in relation to personal
information if we are comfortable they will protect that information in a
way that is comparable to NZ privacy law. If we cannot get that comfort,
we need to get your authorisation before sharing any of your
information with that person.
● Our related organisations who may also store, use and disclose it in
accordance with this statement;
● Debt collection agencies if you owe us money;
● Agencies engaged by us to verify customer identity or address
information,
● Organisations conducting market research, data processing and
statistical analysis for us;
● Our assignees or potential assignees;
● Law enforcement authorities, the courts, government agencies,
regulatory authorities or third parties, both in New Zealand and
overseas, where we are required to or we believe the disclosure will
assist us to comply with any law or legal rules or will assist in the
investigation, detection and/or prevention of fraud, money laundering or
other criminal offences;
● Anyone that we need to contact to carry out your instructions to us
(including the recipient of any payment);
● Anyone you authorise us to disclose that information to.
When it will be used in a way that can’t identify you:
● For statistical or research purposes when it won’t be published in a way
that could identify you; and
● In other limited circumstances permitted by New Zealand privacy law
Your rights of access to and correction of information
We take reasonable precautions to ensure that the information we hold about you is accurate, although this does depend on you telling us about any changes that mean the information we hold about you is no longer correct (e.g. your name, address, phone number or tax information). You may ask us for access to the information we hold about you and, if necessary, request corrections to it. Under New Zealand privacy law we may charge you for this.
If we are not prepared to make the change you seek, you are entitled to ask us to attach a statement of correction to the relevant personal information.
If you would like access to the information we hold about you, please contact us.
Keeping your personal information
We may store your information in either physical (documentary) or electronic form, and we may contract a third party or related entity to store it (either in New Zealand or overseas).
Third parties or related entities which hold your information may be subject to laws or legal rules which require them to disclose your information. If they are based overseas that may include overseas laws and rules. Under New Zealand privacy law we are still responsible for the safekeeping of your personal information and we take security of it seriously, so we make sure that anyone we contract to hold information for us takes care to protect it from unauthorised disclosure, loss or misuse and is subject to appropriate privacy laws or complies with other privacy safeguards (such as encryption).
Under New Zealand privacy law, we may only retain your personal information for as long as it may be lawfully used. Even if you have stopped using our products and services, we will usually have legal obligations to retain your information for a period of time. If you would like us to delete your information, please contact us to discuss by using the details in the Contact Us link on our Website.
Cookies
We may use cookies when you are on our Website. They may be used for security (such as to help us identify you), to provide necessary functionality for our Website, to provide you with personalised features and for tracking traffic to and from, as well as on our site. Cookies are small pieces of information which can be stored on your hard drive or in memory. The cookieswe send to your PC cannot read your hard drive or command your computer to perform any action.
Some of our third party service providers (like those providing live chat or chatbot capability to us) may also use cookies in order to help them provide their services to us.
You can prevent new cookies from being installed and delete existing cookies.The procedure depends on which browser you are using. For information on how to remove cookies, check your internet browser. You may be unable to log on to our secure services without accepting our cookies.
Website Analytics Tools
To improve our Website(s), we may use patterns and other meaningful information gathered from web analytics tools (including ‘cookies’ and GoogleAnalytics) to measure your usage of our Website(s). This may include traffic to, from and within our Website(s), your mouse click activity, your IP address, and other personal information that you voluntarily enter into the Website(s). All information collated by these web analytics tools is to help us better understand usage of our Website(s).
For further information about Google Analytics click here, and for details of Google's Privacy Policy click here.
Name and Address of entities collecting and holding your personal information
Hatch Invest NZ Limited collects and holds your personal information. The head office address is Level 3 29A Brandon Street, Wellington. You can contact any of us by using the ‘Contact Us’ link on any of our Website(s).